We are a US based company in Florida, specialized in high-tech equipment for professionals in aesthetics and physical therapy. All our products are manufactured by Ibramed, the world’s largest producer of electromedical devices in 2024. With FDA clearance, ISO 13485 certification, and strict quality control, we offer reliable, innovative solutions fully compliant with U.S. regulations.
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At MedSam.us, we go beyond just supplying medical products—we provide reliability, affordability, and exceptional service. Our carefully curated selection ensures top-quality supplies, fast shipping, and competitive pricing. With a customer-first approach and a commitment to excellence, we make it easier for clinics to focus on what matters most—caring for patients. Experience the MedSam difference today!
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How can I be sure it is safe to provide my personal information?
Can I track my purchase?
Yes. After your purchase is confirmed (once payment is approved and the order is shipped), you will receive an email with a tracking code. You can use this code to track your order through the postal service and/or the carrier’s website. If you do not receive it, please do not hesitate to contact our customer service team.
Can I add another product to an already completed purchase?
Unfortunately, no. Once your order is finalized, it cannot be modified. But don’t worry—you can place a new order to purchase another product.
Can I use more than one coupon on my purchase?
No. Discount coupons are not cumulative, meaning only one coupon can be used per purchase.
I did not receive all the items from my purchase. What should I do?
We’re sorry for the inconvenience and we’re here to help! Please contact our customer service team by email at info@medsam.us, or through other available contact channels.
Can I change the delivery address?
Only before finalizing your purchase. Once the order is completed, it cannot be changed. If you have any questions, please contact our customer service team at by email at .
What is the delivery cost and time for my order?
The delivery cost and estimated time vary depending on availability and the shipping address. You can check this information on the product page by entering your ZIP code. Please note that delivery times are calculated from the moment the order is shipped. As a standard procedure, orders are dispatched within 24 hours after payment confirmation.
How is the shipping cost calculated?
Can I exchange a product purchased on the website? How do I request an exchange?
To exchange a product purchased from Med Sam, please contact our customer service team at by email at info@medsam.us. If you have any doubts, please check our Exchange and Return Policy.
I no longer want the product. Can I return it?
Yes, as long as the product meets the conditions established in our .
Does Med Sam offer international shipping?
Yes. However, export-related fees and, in the case of an exchange, the return shipping cost and the cost of sending a new item will be the customer’s responsibility.
